Key Takeaways:
- EENS holiday schedule: shortened hours on 30 December, full closure from 31 December to 11 January, normal service resumes 12 January.
- Contact centre operates as usual on 30 December but is closed from 31 December to 11 January.
- Clients can use online services for enquiries and fee payments without commission during the holidays.
- EENS will not disconnect electricity for outstanding debts during the New Year period; emergency outage instructions and Rosseti Ural contacts provided.
EENS holiday schedule confirmed for New Year service hours
JSC EENS has published its operating hours for the upcoming New Year holidays, providing clear guidance for customers and reassurance on essential services. The company says it will operate a shortened service day on 30 December 2025, close most operations from 31 December 2025 to 11 January 2026, and return to normal working hours from 12 January 2026.
EENS holiday schedule and emergency contacts
On 30 December 2025 the customer service centre will work a reduced schedule from 08:00 to 16:00. The contact centre will maintain its regular operations on that day. From 31 December 2025 through 11 January 2026 both the customer service centre and the contact centre will be closed. Routine operations will resume on 12 January 2026.
The announcement emphasises that customers who need assistance during the holiday period should use the company’s online services. JSC EENS recommends submitting enquiries through the internet reception on its website and using the Personal Account portal or the site to pay bills without commission.
How to get help during the holidays
For power outages the company sets out different instructions depending on housing type. Residents of apartment buildings should contact the emergency service of their management company or homeowners association. Owners of private houses are advised to call Rosseti Ural on 8 800 220 02 20, which operates round the clock.
JSC EENS also assures customers that, during the New Year holiday period, it will not impose electricity restrictions on consumers because of outstanding debt. The firm frames this as a temporary consumer protection measure over the festive days.
Online services and payments
The company encourages customers to prepare in advance by using digital channels. The Personal Account service allows users to view bills, make payments without commission and track service requests. Customers are urged to check account details and process any urgent payments before the closure period to avoid disruption.
Although the customer service centre will be unavailable for much of the holiday period, maintaining an active contact centre on 30 December gives customers an immediate point of contact before the full closure. The statement is intended to reduce uncertainty and ensure households know where to turn if an urgent issue arises.
What this means for residents and businesses
For most domestic and small business customers the arrangement means limited access to in-person assistance for nearly two weeks. Businesses with critical energy needs should verify contingency plans and ensure they have access to emergency contacts. The notice provides a short window on 30 December to settle pressing matters and make use of the contact centre while it remains operational.
Overall, the communication from JSC EENS focuses on clarity and practical guidance. By highlighting online options, emergency telephone numbers and the suspension of debt-based disconnections, the company aims to balance staff welfare during public holidays with customer service and safety.
Customers with further questions are advised to consult the company website and use the internet reception or Personal Account tools before the full holiday closure begins.
