The Bombay Stock Exchange (BSE) said on Friday that it resolved 109 investor complaints against 92 companies during December, while it recorded 141 complaints involving 113 companies in the same month. The exchange noted that the resolved cases included matters carried forward from previous periods.
BSE investor complaints in December
The figures underline ongoing efforts by market infrastructure institutions to process grievances and improve investor confidence. While the number of complaints received exceeded those resolved in December, the BSE emphasised that its consumer redressal mechanisms remain active and that carried-forward matters contribute to monthly totals.
BSE also identified three companies where complaints had been pending for more than one month as of September 2025: JSW Steel Limited, Madhuveer Com 18 Network Limited and Dhani Services Limited. The exchange said it monitors such long-running cases and pursues follow-up action to ensure timely resolution.
Separately, the BSE issued a cautionary alert about an individual named Aditya Rishab Mishra, saying the person was offering unauthorised services. The exchange stressed that these individuals or entities were not registered as members or authorised persons of any BSE-registered member and urged investors to avoid products or schemes promoted by them.
Investors were reminded not to share trading credentials—such as user IDs and passwords—with anyone offering to trade on their behalf. The BSE warned that such schemes carry significant risk and typically do not provide access to investor-protection or dispute-resolution mechanisms offered by regulated intermediaries.
To help investors verify the credentials of intermediaries, the exchange pointed to verification links on its website where market participants and the enlistment status of Investment Advisors and Research Analysts can be checked. The BSE said this is an important step before entering into any financial arrangement or advisory relationship.
Regulatory bodies are also active in public awareness. The Reserve Bank of India runs broad campaigns across television, print, SMS and digital platforms — including the RBI Kehta Hai campaign and the BE(A)WARE booklet — to educate consumers on digital fraud types and available redressal mechanisms. The Securities and Exchange Board of India operates the “SEBI vs SCAM” campaign in partnership with market institutions to spread fraud awareness via TV, print, radio and social media.
SEBI’s online complaints portal SCORES (SEBI Complaint Redress System) allows investors to file and track complaints against listed firms and SEBI-registered intermediaries. The exchange and regulators said investors should use these platforms to escalate unresolved grievances.
Market observers said the BSE’s monthly disclosure of complaint handling offers useful transparency for investors and points to the importance of vigilance in a rapidly digitising financial market. The combined focus on complaint resolution and public awareness campaigns aims to reduce fraud, speed up redress and strengthen trust in India’s capital markets.
For retail investors, the practical steps remain straightforward: confirm the registration status of any intermediary on official registries, never share login credentials, and lodge complaints promptly via SCORES or the exchange’s grievance channels if they suspect wrongdoing.
Key Takeaways:
- BSE resolved 109 investor complaints against 92 companies in December while receiving 141 complaints against 113 companies.
- The exchange flagged persistent complaints against JSW Steel, Madhuveer Com 18 Network and Dhani Services, and warned against a fraudulent individual.
- Regulators including RBI and SEBI run ongoing public-awareness campaigns; investors are urged to verify intermediary registration and protect trading credentials.
