Haryana’s government has reported significant progress in making roads pothole-free after the launch of its Mhari Sadak app, which allows citizens to report road defects directly to authorities. Chief Minister Nayab Singh Saini chaired a review meeting and urged that messages be sent to all registered driving licence holders and vehicle owners to download the app so more residents can participate in identifying and resolving road issues.
Mhari Sadak app improving road reporting and repairs
According to the state press release, the app has received 24,482 complaints since launch. Of those, action has been completed on 10,501 complaints and work is currently in progress on 12,930 cases, with remaining reports being addressed. Following the resolution of complaints registered through the platform, 1,770 citizens have recorded they are satisfied with the outcome. Officials say about 118,000 kilometres of roads have been made pothole-free to date.
The Chief Minister took a firm stance on accountability after noting instances of incorrect disposal of complaints. He ordered time-bound action and initiated inquiries against around two dozen district and sub-division level officers for overdue complaints on the app. Mr Saini directed officers to act swiftly and outlined that monthly review meetings on the Mhari Sadak app will be held at district level under the chairmanship of the Deputy Commissioners.
During the review, officials examined the issues citizens face when reporting potholes and issued instructions to improve response times and transparency. The Engineer-in-Chief of the Public Works Department was asked to submit a detailed report on how many roads have been repaired, which are under repair, and expected completion timelines.
The government has integrated roads managed by a range of agencies into the Mhari Sadak app, including Urban Local Bodies, the Public Works Department, the Haryana Urban Development Authority, the Haryana State Marketing Board, and the Haryana State Industrial and Infrastructure Development Corporation, among others. This wider coverage aims to ensure defects across municipal and state roads are logged and addressed through a single citizen interface.
Launched only last month, the Mhari Sadak app has already been downloaded by 19,629 people, according to the release. State authorities reported that funds have been released for repair works covering approximately 46,531 kilometres of roads. In addition, white road markings have been completed on about 3,000 kilometres of roads to improve visibility for drivers in foggy conditions.
Presentations from several districts were showcased at the meeting, highlighting local pothole-filling efforts and progress updates. The Chief Minister also announced the government will select one road in each district to develop as a smart road, with pathways constructed alongside these routes to improve pedestrian access and safety.
Officials stressed that providing information about road-related problems is the responsibility of every citizen and said the app has become an important channel for infrastructure-related feedback in Haryana. Authorities plan to enhance departmental response, enable real-time tracking and strengthen public communication to ensure the platform continues to deliver results.
Key Takeaways:
- The Mhari Sadak app has logged 24,482 complaints, with action taken on 10,501 and 12,930 under progress.
- About 118,000 kilometres of roads reported pothole-free and funds released for repairs on 46,531 kilometres.
- Monthly district-level reviews and inquiries into overdue complaints aim to improve departmental responses.
- Mhari Sadak app drives public participation in infrastructure reporting and real-time tracking.
