Haryana’s government says its newly launched citizen reporting platform has already helped make large stretches of the state’s road network pothole-free and has prompted stricter oversight of repair works and flood-control measures ahead of the monsoon.
Mhari Sadak app delivers citizen reports and action
The Mhari Sadak app, introduced last month, has received 24,482 complaints from registered users and vehicle owners, the Chief Minister Nayab Singh Saini told officials at a recent review meeting. Of these, 10,501 complaints have been resolved, 12,930 are under active repair and remaining cases are being addressed. Following complaint resolution, 1,770 citizens have recorded their satisfaction.
Officials reported that about 1.18 lakh kilometres of roads have been made pothole-free since the launch. So far 19,629 people have downloaded the Mhari Sadak app, and the government has issued instructions to send download messages to all driving licence holders and vehicle owners to increase uptake.
Chief Minister Saini ordered time-bound action against officers responsible for incorrect or overdue disposal of complaints. He has initiated inquiries against around two dozen district- and sub-division-level officers and directed that monthly district-level review meetings be chaired by Deputy Commissioners to ensure faster departmental response and better public communication.
The initiative covers roads managed by a wide range of agencies including Urban Local Bodies, the Public Works Department, Haryana Urban Development Authority, Haryana State Marketing Board, Haryana State Industrial and Infrastructure Development Corporation, Zila Parishad and metropolitan authorities such as GMDA and PMDA.
Flood control, river protection and wastewater safeguards
At the 57th meeting of the Haryana State Drought Relief and Flood Control Board, the Chief Minister approved 388 flood control schemes worth Rs 637.25 crore, including 59 schemes proposed by Deputy Commissioners amounting to Rs 102 crore. He directed timely cleaning of drains and regular monitoring of flood-control projects by Deputy Commissioners to reduce the risk of waterlogging during the monsoon.
Officials were instructed to strengthen river embankments and construct stone studs modelled on Uttar Pradesh practice, to prevent erosion. The government also insisted that no untreated wastewater should be discharged into the Yamuna. All outfall points will be identified and construction of Sewage Treatment Plants and Common Effluent Treatment Plants expedited. Work to enhance the capacity of the Bhiwani–Ghaggar drain was prioritised.
The Chief Minister directed departments to explore agricultural and industrial reuse of treated water and ordered a detailed report from the Engineer-in-Chief, Public Works Department on roads repaired, roads under repair and timelines for completion. Funds have been released for repair works covering approximately 46,531 kilometres of roads and white road markings have been completed on about 3,000 kilometres to improve visibility in fog.
PPT presentations from several districts were showcased at the meeting to highlight pothole-filling progress. The meeting was attended by senior state officials including the Chief Principal Secretary, department secretaries and heads of public agencies.
Separately, the government appointed Rahul Narwal as Deputy Commissioner of Hansi. The Chief Secretary issued the orders to fill the vacant post with an experienced administrative officer to support local implementation of infrastructure and relief schemes.
Key Takeaways:
- The Mhari Sadak app has logged 24,482 complaints; 10,501 resolved and 12,930 work orders in progress.
- About 1.18 lakh kilometres of roads were made pothole-free and funds released for repairs covering around 46,531 kilometres.
- Government orders monthly district reviews, strict action for overdue complaints and a push to clean drains and strengthen river embankments before the monsoon.
- 388 flood control schemes worth Rs 637.25 crore approved; officials instructed to prevent untreated wastewater entering the Yamuna.
