The state corporation Government for Citizens has published the official schedule for public service centres in Kazakhstan over the New Year holidays, clarifying which centres will operate and when. The announcement, carried by Tengrinews.kz from the corporation’s website, aims to remove uncertainty for citizens planning to use government services during the festive period.
Kazakhstan service centres holiday hours
According to the statement, all general and specialised service centres will be closed on 1 and 2 January and again on 7 January 2026 in observance of New Year and Orthodox Christmas celebrations. Citizens requiring in-person services on those dates are advised to make arrangements before the holidays or use online channels where possible.
For 3 January, which falls on a Saturday, a limited number of duty service centres will be open to receive visitors between 09:00 and 13:00. The Government for Citizens said these duty centres will provide essential support only, so visitors should expect a narrower range of services than on a regular weekday.
Normal operations resume for most centres on 5 and 6 January, which are designated working days. The corporation reminded the public that standard weekday hours for service centres are from 09:00 to 18:00. Separate duty centres operate longer hours: Monday to Friday from 09:00 to 20:00 and on Saturday from 09:00 to 13:00.
The announcement also sought to address recent posts on social media and messaging platforms suggesting that certain services would be available only for a fee through the single contact centre 1414. Government for Citizens denied those claims and reiterated that standard service procedures and fee schedules remain in force. Users are encouraged to consult the official contact centre or the state corporation’s website for verified information.
For many residents, the guidance offers clarity on when to plan visits for paperwork such as identity documents, registrations and other routine procedures. The corporation emphasised the importance of using online services when possible, particularly on public holidays, to avoid unnecessary travel and queues.
Local authorities typically publish such schedules in advance to ensure continuity of essential services and to help businesses and individuals plan around public holidays. The clear timetable for duty and regular centres should reduce confusion and help maintain access to critical services during the festive period.
Citizens who require urgent assistance during the holiday closures are advised to consult the Government for Citizens’ official channels or the single contact centre 1414 for guidance on available options and emergency procedures.
Key Takeaways:
- All public service centres in Kazakhstan will be closed on 1, 2 and 7 January 2026; limited duty services operate on 3 January.
- Regular working days on 5 and 6 January; standard weekday hours are 09:00–18:00.
- Duty centres keep extended schedules; Kazakhstan service centres holiday hours reiterated to prevent confusion.
- The state corporation addressed online claims about paid services via the single contact centre 1414.
